Why Can’t I Log In?

We’re always happy to help asap with any log-in problems. But first, consider the following: are you using the correct username (the one you selected or your email) and password? If it says “log-in failed” it means either the user name or the password is incorrect. You can click ‘lost password’ if you have lost your original one.

If you have logged in but cannot access the Horoscopes, Oracle, etc., it could be that your membership is expired? If that is the case, it will say so on your Member Dashboard.

Finally, a cache-clear and refreshing the page will fix any issue where it seems as if you’re in a loop. That’s because many browsers (and ISPs) cache pages to speed load time. So, they sometimes try to load a previous password entry and other annoying ‘helpful’ actions. If none of these options apply, please email support@mysticmedusa.com 

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Last Update: May 23, 2020  

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